Privacy Policy

ESP Shipping Protection Privacy Policy

1. Introduction

ESP Shipping Protection ("the App") provides shipping protection services to merchants ("you") using Shopify-powered stores. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you install or use our App.

By using the App, you agree to the practices described in this policy.

2. Information We Collect

A. From Shopify Merchants

When you install the App, we access the following data from your Shopify account:

• Store details (store name, domain, contact email)
• Required API permissions:
  • write_products, read_products – for managing protection rules
  • write_script_tags, read_script_tags – for enabling frontend features

B. From Your Customers

We do not directly collect or store personal data about your customers. However, if your store shares customer data for processing protected orders, we will:

• Collect only essential data (e.g., order ID, shipping cost)
• Encrypt and anonymize data whenever possible

C. Technical Data

We may collect aggregated non-personal information for security and analytics:

• IP address, browser type, time zone
• Cookies (for app functionality only, no ad tracking)

3. How We Use Your Information

• To provide and maintain the app’s features
• To troubleshoot and improve performance
• To contact you regarding support or updates
• To comply with legal requirements (e.g., fraud prevention)

We do not sell or rent your data, and we do not use it for advertising purposes.

4. Data Security

• All data is encrypted and transmitted over HTTPS
• Access is limited to authorized personnel
• We conduct regular audits to ensure data integrity

However, please note that no system is completely secure. You are responsible for protecting your Shopify credentials.

5. Data Retention and Deletion

We retain merchant data only while the App remains installed.

If you wish to delete your data, please email gilbert@ecomsupportpro.com.

6. Third-Party Services

• We integrate with Shopify APIs, subject to Shopify’s privacy terms
• If applicable, payments are processed via Shopify’s built-in system
• We do not share your data with third parties unless legally required

7. Changes to This Policy

We may update this policy periodically. For significant updates, you will be notified via email or through the App dashboard.

8. Contact Us

For any questions, concerns, or data-related requests, contact us:

Email: gilbert@ecomsupportpro.com